Terms & Conditions

TERMS OF THE AIRLINES

The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.

My Tickets Window merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.

Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to My Tickets Window. As a facilitator My Tickets Window has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.

Different tickets on the same airline may carry different restrictions or include different services and price.

The baggage allowance on given fare is as per the terms decided by the airline, and My Tickets Window has no role to play in the same. Some of the fares shown in the booking flow are hand baggage fares which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

CODE SHARE
Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow. If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.

My Tickets Window will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to My Tickets Window in the first place.

PRICING
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, My Tickets Window reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.

To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, user will required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

TRAVEL DOCUMENTS

It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, My Tickets Window shall in no way be held liable.

User understands that the information (if any) provided by My Tickets Window regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.

CHECK-IN TERMS

User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

USE OF FLIGHT SEGMENTS

In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario My Tickets Window has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

CHANGES TO THE EXISTING BOOKING

Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by My Tickets Window.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.

REFUND

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to My Tickets Window receiving the same from the airlines. However, the convenience fee paid to My Tickets Window paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to My Tickets Window, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the My Tickets Window service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, My Tickets Window will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, My Tickets Window will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

 

HOTELS

ROLE OF My Tickets Window AND LIMITATION OF LIABILITY OF My Tickets Window
My Tickets Window acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to My Tickets Window. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. My Tickets Window will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL

The hotel booking voucher which My Tickets Window issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can My Tickets Window be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of My Tickets Window in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of My Tickets Window (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and My Tickets Window has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. My Tickets Window will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of My Tickets Window. No refund would be applicable in case the hotel denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. My Tickets Window would not, in any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOTEL

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
2.4.2. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. My Tickets Window will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a hotel can either be Prepaid, or Pay at hotel as per the options made available by a hotel on the Website of My Tickets Window.
In Prepaid model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by My Tickets Window.

At the hotel or My Tickets Window sole discretion on case to case basis, the User may also be provided with an option to make a part payment to My Tickets Window at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide My Tickets Window with correct credit or debit card details. My Tickets Window may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by My Tickets Window and solely at the behest of the Hotel.

In Pay at hotel model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide My Tickets Window with correct credit or debit card details. My Tickets Window may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

The Website may contain links to third party websites. My Tickets Window does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User risk and My Tickets Window shall assume no liability for the same.

My Tickets Window is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.

My Tickets Window does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.

The linked sites are not under the control of My Tickets Window and hence My Tickets Window is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. My Tickets Window is providing these links to the Users only as a convenience.

 BUS

ROLE OF My Tickets Window

My Tickets Window only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. My Tickets Window also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which My Tickets Window issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and My Tickets Window has no control over such information provided by the bus operator.

LIMITATION OF LIABILITY OF My Tickets Window

In its role as a technology platform to facilitate transactions between the bus operators and the Users, My Tickets Window shall not be responsible for the operations of the bus operator including, but not limited to the following:

Timely departure or arrival of the bus;

The conduct of bus operator's employees, representatives or agents;

The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;

Cancellation of the trip due to any reasons;

Loss or damage of the baggage of the customer;

The bus operator changing a customer's seat for any reason whatsoever;
Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to My Tickets Window or the User;

Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus

RESPONSIBILITIES OF THE USERS

Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place atleast 30 minutes before the scheduled departure time.

All tickets issued shall be non-transferable

User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

CANCELLATION OF TICKET

Cancellation of tickets can be done either through the User’s login in the My Tickets Window’s website or mobile application, or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned on the ticket.

 ACTIVITIES AND OTHER SERVICES

DEFINITIONS

Activity includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.

ROLE OF My Tickets Window AND LIMITATION OF LIABILITY

My Tickets Window’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider

My Tickets Window shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.

My Tickets Window shall not be liable or responsible for:

 Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;

The health, safety and well-being of the User in the course of availing the Activity or thereafter;
Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
 Any incorrect information provided by the Activity Provider.
The maximum liability of My Tickets Window will be limited to refund of booking amount which was received by My Tickets Window for reservation of the Activity.

RESPONSIBILITIES OF THE USERS

The User agrees to comply with the terms and conditions of Activity Provider in addition to My Tickets Window’s User Agreement and Terms of Service.

The User will be required to present the booking / confirmation voucher issued by My Tickets Window in order to avail the Activity

The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.

The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.

The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.

The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
My Tickets Window may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

SPECIAL OFFERS AND COUPONS

The following terms will additionally apply to any coupon provided by My Tickets Window:
My Tickets Window’s responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;

The redemption of coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility;

The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;

The coupon is not redeemable for cash;

The coupon once purchased cannot be refunded or cancelled

 

Acceptance

By registering on, accessing, browsing, downloading or using the www.myticketswindow.com website for booking and Services, you agree to be bound by the single-sign-on ID (hereinafter SSOID) terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each www.myticketswindow.com Service (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to the SSOID or any additional or modified service-specific T&Cs in relation to any www.myticketswindow.com Service (now onwards My Tickets Window )or any future service that may be offered by www.myticketswindow.com on the My Tickets Window Platform.

By registering on, accessing, browsing, downloading, or using (as applicable) the My Tickets Window Platform or availing any www.myticketswindow.com Service or the SSOID, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the My Tickets Window  Platform and immediately terminate Your availing the My Tickets Window.  Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 18 years of age and an individual user of the My Tickets Window Platform or a customer, donor or beneficiary of the My Tickets Window  Services.

All services are rendered by My Tickets Window  through the My Tickets Window Platform under the brand name “My Tickets Window” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, My Tickets Window, regarding Your use of www.myticketswindow.com’s digital services (which includes donation and contribution), or any such other services which may be added on the My Tickets Window Platform and which will henceforth be a My Tickets Window Service, from time to time. The My Tickets Window Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, My Tickets Window grants You a personal, nonexclusive, non-transferable, limited, revocable privilege to enter and use the My Tickets Window Platform and/or avail the My Tickets Window Services.

Ownership; Proprietary Rights

The My Tickets Window Services and Our Platform are owned and operated by PANRADIX (OPC) PVT LTD, registered under ROC , Central Registration Centre, GoI, wide CIN:U63030GJ2020OPC111849  . The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), services, and all other elements of Our Services and Our Platform provided by PANRADIX (OPC) PVT LTD are protected by Indian and international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and My Tickets Window, all services and programs contained on Our are the property of PANRADIX (OPC) PVT LTD. You agree not to remove, obscure, or alter  any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through Our Services/ Platform. Except as expressly authorized by My Tickets Window, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the services. My Tickets Window reserves all rights not expressly granted in this Agreement.

If you have comments regarding Our Services and/or Our Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to My Tickets Window, and shall assign to My Tickets Window, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Indemnification

You agree to indemnify, save, and hold My Tickets Window, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to:
(i) Your use or misuse of the My Tickets Window Services or of the My Tickets Window form
(ii) any violation by You of this Agreement or the SSOID Agreement; or
(iii) any breach of the representations, warranties, and covenants made by You herein.
My Tickets Window reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify My Tickets Window, including rights to settle, and You agree to cooperate with we defense and settlement of these claims. We will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer

No Warranties

To the fullest extent permissible pursuant to applicable law, www.myticketswindow (now onwards My Tickets Window) and its third-party partners disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from MY TICKETS WINDOW or through the MY TICKETS WINDOW Services or the MY TICKETS WINDOW Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “MY TICKETS WINDOW” includes MY TICKETS WINDOW’s officers, directors, employees. You acknowledge that MY TICKETS WINDOW is a enterprise, registered under ROC , Central Registration Centre, GoI, wide CIN:U63030GJ2020OPC111849 and is not liable for any third party (Aviation companies, Bus operators, Hotels or other services) obligations due to rates, quality and all other instances, whether to any such telecom companies’ subscribers or otherwise. You expressly agree that the use of the My Tickets Window Services on our Platform is at Your sole risk.

It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. We do not warrant that our Services will be uninterrupted or error-free or that defects in the site will be corrected. The MY TICKETS WINDOW Services and our Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. MY TICKETS WINDOW(NGO), and its partners do not warrant that the data, our software, functions, or any other information offered on or through our Services/ our Platform or any reference sites/ platforms/ services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.

MY TICKETS WINDOW and its licensors, and partners do not warrant or make any representations regarding the use or the results of the use of Our Services/ Our Platform or any reference sites/ platforms/ services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that You use, access, download, or otherwise obtain information, materials, or data through Our Services/ Our Platform or any reference sites/ platforms/ services at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement. This paragraph shall survive the termination of this Agreement. In no event will MY TICKETS WINDOW be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information and the like) arising out of the use of or inability to use Our Platform.

But we respect your trust in our website, process and services we will try over level best not to harm your interest, in any sense.

Dispute Resolution

If any dispute, controversy or claim arises under this Agreement or in relation to any My Tickets Window Service or our Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, My Tickets Window may elect to resolve any Dispute by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be New Delhi and the language of this arbitration shall be English. Either You or Anudip may seek any interim or preliminary relief from a court of competent jurisdiction in Ahmedabad necessary to protect the rights or the property belonging to you or My Tickets Window (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor My Tickets Window may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and My Tickets Window. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against My Tickets Window must be resolved by a court having jurisdiction in Ahmedabad, Gujarat, India. You agree to submit to the personal jurisdiction of the courts located within Ahmedabad, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

Note:

1. For any kind of explanation you may contact our registered office.

2. Our legal jurisdiction is Ahmedabad, Gujarat, India